Appointment Cancellation Policy

The staff at Crestmead Dental pride themselves on providing fair and timely services to all of our patients. In order for this to happen, we require that our patients arrive promptly for their appointments each and every time.

Arriving late may cause your appointment time to be minimised, as each appointment will be finished on time as a courtesy to our next patient.

We do however understand that sometimes being late is outside of your control. We will endeavour to do what we can to accommodate late arrivals by performing what treatment we can in the remaining time.

Unfortunately, arriving too late to perform the treatment may result in a cancellation fee.

At least 24 hours notice is respectfully requested of our patients who wish to change any appointments or cancel. We are always happy to change appointments if needed if we have enough notice. This allows us to schedule in a patient who may be in urgent need of care.

Cancellations and Failure to attend

When you make an appointment at Crestmead Dental, that time is specifically reserved for you. If you do need to cancel an appointment or reschedule, please call us on (07) 3805 7765 as soon as you possibly can.


If 24 hours notice has not been given, or you fail to attend an appointment, a cancellation fee of $50 will be charged to your account and will be payable prior to your next booking. This $50 will remain as a credit on your account, or it can be refunded once you attend your next appointment if you are a Medicare patient.


Repeat offenders may be refused a future appointment for the benefit of others who truly need our services.


We thank you for your cooperation and understanding.


Staff at Crestmead Dental

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Dr Henry Wong is a local dental graduate, having done his studies at the University of Queensland. He has had over 10 years of practical experience, providing a wide range of services in the various fields of dentistry. He has a strong interest in Orthodontics (braces) and has an affinity treating young patients. Henry regularly attends a range of continuing education courses, and is very much up to date with his continuing professional development requirements.   Dr Henry is a long term member of the ADA (Australian Dental Association). He has also been involved with RAWCS (Rotary Australia World Community Service), in a charity project that provides much needed dental treatment to villages in Nepal. He has also provided volunteer work in Brisbane through the National Dental Foundation.   Dr Henry enjoys spending time with his family and young daughter. They are often the reluctant subjects one of his other interests; photography. He likes to unwind by listening to comedy podcasts and tending to his growing collection of indoor plants.