Appointment Cancellation Policy
The staff at Crestmead Dental pride themselves on providing fair and timely services to all of our patients. In order for this to happen, we require that our patients arrive promptly for their appointments each and every time.
Arriving late may cause your appointment time to be minimised, as each appointment will be finished on time as a courtesy to our next patient.
We do however understand that sometimes being late is outside of your control. We will endeavour to do what we can to accommodate late arrivals by performing what treatment we can in the remaining time.
Unfortunately, arriving too late to perform the treatment may result in a cancellation fee.
At least 24 hours notice is respectfully requested of our patients who wish to change any appointments or cancel. We are always happy to change appointments if needed if we have enough notice. This allows us to schedule in a patient who may be in urgent need of care.
Cancellations and Failure to attend
When you make an appointment at Crestmead Dental, that time is specifically reserved for you. If you do need to cancel an appointment or reschedule, please call us on (07) 3805 7765 as soon as you possibly can.
If 24 hours notice has not been given, or you fail to attend an appointment, a cancellation fee of $50 will be charged to your account and will be payable prior to your next booking. This $50 will remain as a credit on your account, or it can be refunded once you attend your next appointment if you are a Medicare patient.
Repeat offenders may be refused a future appointment for the benefit of others who truly need our services.
We thank you for your cooperation and understanding.
Staff at Crestmead Dental